Privacy policy

Personal Data and Privacy Policy Statement
Please read this Privacy Policy Statement carefully before purchasing any products using this page.
This statement is made in accordance with the Hong Kong Special Administrative Region of the People's Republic of China ( "Hongkong" ) Legal interpretation and governed by the laws of Hong Kong, applicable to Hong Kong, Mainland China and overseas guests.

Smartcare Health Services (HK) Limited (hereinafter referred to as "the company") is committed to properly handling personal data to protect the privacy of customers. All policies adopted for personal data comply with and implement the requirements set out in the Personal Data (Privacy) Ordinance to ensure that the privacy of stored individuals and the processing of personal data are adequately protected. "Personal data" in this statement is construed in accordance with the definition in the Ordinance. To ensure that you fully understand the guidelines for providing personal data to the company, please read this code carefully.

How we use your personal data

Purpose of collecting personal data
Depending on individual circumstances, we may collect and retain various personal data about you. The collected personal data of customers is jointly owned by the company and its affiliated companies, and the provision of personal data by customers to the company is purely voluntary. If the customer fails to provide sufficient personal data, the company may not be able to effectively process your related services.

Personal data collected from guests include but are not limited to your name, Hong Kong identity card or Hong Kong and Macau passport number, date of birth, age, telephone number, email address, mailing address, including credit card and bank information, etc. If you refuse to provide the above information or the information provided is incomplete or inaccurate, the company will not be able to handle and provide any services you request and purchase.

Guidelines for the use of personal data :
1. The company may use your personal data (including but not limited to personal data of guests such as Hong Kong identity card number, Hong Kong and Macau passport number, name, telephone number, email, mailing address, medical history, etc.) for the company to process the services selected by the guests in the future , verification of the identity of the incarnate, inquiries, processing of reports, issuance of receipts, research/analysis/statistics, and collection of opinions.
2. Any questions, comments, suggestions or information transmitted by customers or posted on our website or any part of the website, other than personal data, shall be deemed to be provided voluntarily to the company in the form of non-confidential and non-proprietary information. We have the right to use, reproduce, disclose, transmit, publish and/or publish such information elsewhere at our own discretion, including but not limited to the development and promotion of services and to meet customer needs; Information provided to other companies.
3. The company intends to promote the company's services, offers, activities and the latest market information to you through communication platforms including but not limited to voice calls, electronic communications, emails, and text messages from time to time.

Confidentiality, Disclosure and Security of Personal Data
Unless your written consent is obtained, the company will not trade your personal and contact information for profit with third parties outside the company's group. The Company will also take all practicable steps to ensure that your personal data is protected from unauthorized or accidental access, processing, deletion and/or use.

Access and update personal data and request to stop using personal data for promotional purposes In addition to the scope of exemptions provided for in the Personal Data (Privacy) Ordinance, you have the right to request access, correction and cessation of the use of your personal data for promotional purposes in relation to the personal data kept by the Company about you, provided that the use of your personal data has been fulfilled Except for personal data deleted after the purpose.
If you wish to request our company to access your personal data, change or stop using your personal data for promotional purposes
, please notify us in writing or by email (

In case of any discrepencies of translation, the Traditional Chinese version shall prevail.