Terms of service

Terms and Conditions

Please read the following Shopping Terms and Conditions carefully before purchasing any products or services from SmartCare Health Services HK Limited (hereinafter referred to as “the Company”) via this website.

These Terms and Conditions are construed in accordance with and governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”) and apply to customers in Hong Kong, Mainland China, and overseas.

 

General Terms

  1. These Shopping Terms and Conditions apply to all transactions for services purchased directly through this website.

  2. In general, once payment is confirmed, the purchaser is deemed to have read, understood, and agreed to these Shopping Terms and Conditions. Except under special circumstances, all purchased services or products are non-changeable, non-cancellable, and non-refundable.

  3. For enquiries, please contact us via email at info@smartcarehk.com.

 

 

Service Provision and Pricing

 

 

  1. Services sold on this website are provided by various health check centres or fitness companies responsible for the actual service delivery.

  2. All service prices listed by the Company are denominated in Hong Kong Dollars (HKD).

 

 

 

 

Age Requirements and Consent Arrangements

 

 

  1. All health check programmes are applicable only to individuals aged 10 or above.

  2. Individuals aged 10 to under 16:

     

    • If accompanied by a parent or legal guardian, the parent or guardian must sign a consent form on-site at the health check centre and present valid identification documents.

    • If not accompanied by a parent or legal guardian, a consent form pre-signed by a parent or legal guardian must be provided, and the individual must be accompanied by another adult to the centre. The consent form and a copy of the signatory’s identification document must also be presented.

     

  3. Individuals aged 16 to under 18 may attend the health check centre independently but must present a consent form signed by a parent or legal guardian together with a copy of the guardian’s identification document in advance.

  4. All documents must be verified by the health check centre before services can be provided.

 

 

 

 

Validity Period, Booking, and Reports

 

 

  1. The validity period of health check programmes is 180 days from the date of payment confirmation. Any unused service after expiry will be forfeited.

  2. Customers must complete appointment booking at least 14 working days prior to the examination date.

  3. Upon completion of the health check, reports are generally available within approximately 14 working days (excluding Saturdays, Sundays, and public holidays).

  4. Report explanation schedules may be extended due to specific test items or customer-requested time slots. Final arrangements are subject to the health check centre’s notification.

 

 

 

 

Electronic Communication Responsibility (General)

 

 

  1. Customers are responsible for ensuring that the email address and contact details provided are accurate. The Company shall not be liable for any loss resulting from incorrect information, email system issues, spam filtering, third-party service issues, or any circumstances beyond the Company’s control.

 

 

 

 

Gifts and Vouchers (General)

 

 

  1. Complimentary gifts are generally delivered within 10 working days after order confirmation, and no later than 30 working days.

  2. Gifts are available on a first-come, first-served basis and subject to availability. In the event of stock unavailability, gifts may be substituted with vouchers of equivalent value. The Company reserves the right of final decision in case of disputes.

  3. Customers may choose email or postal delivery for vouchers. For postal delivery, the mailing risk shall be borne by the customer.

  4. The Company does not guarantee the condition of gifts. All warranty and maintenance matters for gifts must be handled directly with the manufacturer or distributor, and the Company shall not be responsible.

 

 

 

 

Electronic Receipts

 

 

  1. From 1 January 2026 onwards, electronic receipts will be provided to customers via electronic means (including but not limited to email or system download) upon successful payment.

  2. Once issued, electronic receipts shall be deemed official transaction records and carry the same legal effect as paper receipts.

  3. The Company shall not be responsible if electronic receipts are not successfully received due to incorrect email information provided by the customer, email filtering, mailbox capacity issues, third-party service issues, or any circumstances beyond the Company’s control.

  4. Customers are responsible for properly retaining electronic receipts. The Company shall not be liable for any loss arising from deletion, loss, or failure to back up such receipts.

  5. The Company is not obligated to reissue electronic receipts but may, at its discretion, assist in transaction record enquiries where feasible.

 

 

 

 

Electronic Gift Vouchers

 

 

 

Validity and Delivery

 

 

  1. Electronic gift vouchers will be delivered via email or other electronic means to the confirmed email address provided by the customer.

  2. The validity period of electronic gift vouchers shall be no less than six (6) months from the date of purchase. The actual expiry date shall be as stated on the electronic gift voucher.

  3. Electronic gift vouchers must be used within the validity period. Expired vouchers will be void and shall not be extended, refunded, or reissued.

 

 

 

Activation and Use

 

 

  1. Upon receipt of the electronic gift voucher email, customers must immediately check and open each electronic gift voucher link individually to complete the activation process. If the voucher link is not opened within the activation deadline stated in the email, the voucher will automatically expire and cannot be accessed or used.

  2. Once an electronic gift voucher link is opened, it is deemed successfully activated. Activated vouchers may be viewed unlimited times within the validity period and must be used before expiry, after which they will automatically expire without further notice.

  3. Electronic gift vouchers will be sent by a third-party service provider within 24 hours after email confirmation. Customers are responsible for checking their inbox and spam folder.

  4. Electronic gift vouchers are for single use only and must be fully redeemed in one transaction. Any unused balance will not be refunded, credited, or retained. Merchant electronic vouchers (except Apple Gift Cards) are generally issued in HKD 100 denominations. If specified denominations are unavailable, other denominations may be substituted without prior notice.

  5. The Company shall not reissue, refund, or compensate for electronic gift vouchers that cannot be used for any reason, including but not limited to electronic theft, email loss, third-party system issues, failure to activate within the activation period, expiry, unauthorised use, forwarding, screenshots, copying, or customer negligence.

 

 

 

 

Final Verification and Interpretation Rights

 

 

  1. For all matters relating to electronic receipts, electronic gift vouchers, QR code verification, activation status, validity, usage status, redemption records, system display results, and related transaction records, the Company’s system records and internal verification results shall be final and binding.

  2. In the event of any dispute, the Company reserves the right of final verification and interpretation.

 

 

 

 

Refunds, Liability, and Insurance

 

 

  1. Except under special circumstances, all purchases are non-cancellable and non-refundable.

  2. If a refund is granted under special circumstances, customers must return all complimentary gifts or vouchers received. The Company reserves the right to deduct their value from the refund amount if not returned.

  3. All examination items are selected at the customer’s discretion. Any claims, disputes, liabilities, compensation, legal costs, or expenses arising from such decisions shall be borne solely by the customer.

  4. The Company is not an insurance service provider and shall not be responsible for any insurance claims or claim outcomes.

 

 

 

 

Disclaimer

 

 

All articles and information provided on SmartCarehk.com are for general informational purposes only and do not constitute legal or medical advice, nor do they replace diagnosis or treatment by qualified healthcare professionals.

 

If you experience any physical discomfort, you should consult a doctor or qualified healthcare professional as soon as possible to avoid delaying treatment. Prior to adopting any new diet or special therapy, professional medical advice should be sought.

 

 

 

Electronic Gift Voucher Terms of Use

 

 

 

PARKnSHOP Electronic Gift Voucher

 

 

The holder of this electronic gift voucher may redeem it for goods of equivalent value within the voucher’s validity period at the following designated PARKnSHOP-operated stores in Hong Kong and Macau. Expired vouchers are invalid.

 

Designated stores include:

(i) Any PARKnSHOP supermarket in Hong Kong, TASTE x FRESH (payment limited to dry goods section), FUSION, food le parc, INTERNATIONAL, GREAT FOOD HALL, and GOURMET; and

(ii) Any PARKnSHOP supermarket and TASTE store in Macau.

 

This electronic gift voucher cannot be exchanged for cash or other denominations of PARKnSHOP vouchers, including paper or electronic vouchers. No cash or other form of change will be given.

 

The voucher must be stored and used electronically in digital format. Printed copies will not be accepted. Once used, the voucher will be void and will not be reissued if lost.

 

The voucher is not applicable for online, telephone, or fax orders.

 

In case of any dispute, PARKnSHOP reserves the right of final decision.

 

PARKnSHOP shall not be responsible for any loss or damage arising from fraudulent, illegal, or unauthorised use of the voucher.

 

PARKnSHOP reserves the right to amend these terms and conditions without prior notice.

 

 

 

YATA Department Store Electronic Gift Voucher

 

 

This electronic cash voucher will become invalid after first redemption.

 

The voucher is not applicable for use on the eShop online store.

 

The voucher cannot be used to purchase gift vouchers, is non-refundable, and cannot be exchanged for cash. In the event of returns, no cash or electronic vouchers will be refunded.

 

Photocopies, screenshots, or provision of mobile phone numbers will not be accepted.

 

The total value of the voucher will be fully deducted in one transaction. Any unused balance will not be refunded.

 

Transactions using this voucher are not eligible for reward points.

 

Each electronic cash voucher is valid for single use only and will be immediately deducted upon use.

 

The voucher cannot be used in conjunction with other promotions.

 

Expired, lost, or damaged vouchers will not be reissued.

 

In case of any dispute, YATA Limited reserves the right of final decision.

 

YATA Limited reserves the right to amend these terms and conditions without prior notice.

In case of any discrepencies of translation, the Traditional Chinese version shall prevail.

682
63